Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FNSSUP506 Mapping and Delivery Guide
Supervise and monitor operational guidelines in a superannuation organisation

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency FNSSUP506 - Supervise and monitor operational guidelines in a superannuation organisation
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to identify the organisation’s operational guidelines and practices, supervise their implementation, distribute information on operational guidelines to staff, and monitor operational procedures and guidelines in an area or department within the organisation.It applies to individuals who use specialised knowledge within the superannuation area, provide leadership to others and have responsibility for the supervision of work.Work functions in the occupational areas where this unit may be used are subject to regulatory requirements. Refer to the FNS Implementation Guide Companion Volume or the relevant regulator for specific guidance on requirements.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the superannuation field of work and include access to:

common office equipment, technology, software and consumables

organisational financial records

organisational policy and procedures.

Assessors must satisfy NVR/AQTF assessor requirements.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify organisation’s operational guidelines and practices
  • Review organisation’s operational guidelines and procedures, and identify links to industry codes of practice and ethical standards
  • Identify operational procedures and practices that address compliance requirements
  • Interpret and clarify performance measures and operational outcomes
       
Element: Supervise implementation of operational guidelines
  • Identify key positions, personnel, job descriptions and authorities
  • Measure and assess performance of staff, systems and resources in systematic way
  • Arrange support to ensure operational guidelines are being implemented
  • Regularly assess conformance of staff, systems and resources with operational guidelines
  • Periodically review operational guidelines for effectiveness
  • Identify and implement improvements to operational guidelines according to organisational requirements
       
Element: Distribute information on operational guidelines to staff
  • Distribute operational guidelines to all relevant staff
  • Distribute updates and amendments as required
  • Receive feedback and interpretation requests, and respond according to organisational guidelines
  • Provide briefings for new staff on guidelines as part of induction procedures
  • Communicate sections of guidelines relevant to clients, including client rights, performance standards and complaint procedures, to clients and display where appropriate
       
Element: Monitor operational procedures and guidelines
  • Monitor client service to ensure operational guidelines are being implemented effectively and service standards are being met
  • Periodically assess performance of staff, systems and resources against organisational guidelines and objectives
  • Manage documentation on supervision and monitoring of operational guidelines
  • Regularly monitor implementation of operational guidelines for compliance with relevant legislation and codes of practice
  • Identify breaches of guidelines and counsel staff where required
       
Element: Identify organisation’s operational guidelines and practices
  • Review organisation’s operational guidelines and procedures, and identify links to industry codes of practice and ethical standards
  • Identify operational procedures and practices that address compliance requirements
  • Interpret and clarify performance measures and operational outcomes
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify organisation’s operational guidelines and practices

1.1 Review organisation’s operational guidelines and procedures, and identify links to industry codes of practice and ethical standards

1.2 Identify operational procedures and practices that address compliance requirements

1.3 Interpret and clarify performance measures and operational outcomes

2. Supervise implementation of operational guidelines

2.1 Identify key positions, personnel, job descriptions and authorities

2.2 Measure and assess performance of staff, systems and resources in systematic way

2.3 Arrange support to ensure operational guidelines are being implemented

2.4 Regularly assess conformance of staff, systems and resources with operational guidelines

2.5 Periodically review operational guidelines for effectiveness

2.6 Identify and implement improvements to operational guidelines according to organisational requirements

3. Distribute information on operational guidelines to staff

3.1 Distribute operational guidelines to all relevant staff

3.2 Distribute updates and amendments as required

3.3 Receive feedback and interpretation requests, and respond according to organisational guidelines

3.4 Provide briefings for new staff on guidelines as part of induction procedures

3.5 Communicate sections of guidelines relevant to clients, including client rights, performance standards and complaint procedures, to clients and display where appropriate

4. Monitor operational procedures and guidelines

4.1 Monitor client service to ensure operational guidelines are being implemented effectively and service standards are being met

4.2 Periodically assess performance of staff, systems and resources against organisational guidelines and objectives

4.3 Manage documentation on supervision and monitoring of operational guidelines

4.4 Regularly monitor implementation of operational guidelines for compliance with relevant legislation and codes of practice

4.5 Identify breaches of guidelines and counsel staff where required

Evidence of the ability to:

monitor operational procedures and guidelines against organisational objectives, and relevant legislation and codes of practice

brief staff about operational guidelines and counsel when breaches are identified

identify and address factors which may affect performance of staff, systems and/or resources

evaluate staff conformance against fund requirements and operational guidelines, and make recommendations as required

implement and monitor performance measurement systems.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

describe the key features of the organisation’s operational guidelines relating to management of superannuation, including service standards and performance measures

identify and outline organisational systems and resource requirements

describe the key features of relevant industry Acts, regulations and codes of practice

outline the key aspects of the following organisational requirements:

administrative processes and systems

marketing and advertising processes

documentation systems, including registry and library processes

human resource procedures

identify and describe office information technology systems, and support resources and mechanisms

explain the obligations of privacy legislation

outline fraud deterrence practices.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify organisation’s operational guidelines and practices

1.1 Review organisation’s operational guidelines and procedures, and identify links to industry codes of practice and ethical standards

1.2 Identify operational procedures and practices that address compliance requirements

1.3 Interpret and clarify performance measures and operational outcomes

2. Supervise implementation of operational guidelines

2.1 Identify key positions, personnel, job descriptions and authorities

2.2 Measure and assess performance of staff, systems and resources in systematic way

2.3 Arrange support to ensure operational guidelines are being implemented

2.4 Regularly assess conformance of staff, systems and resources with operational guidelines

2.5 Periodically review operational guidelines for effectiveness

2.6 Identify and implement improvements to operational guidelines according to organisational requirements

3. Distribute information on operational guidelines to staff

3.1 Distribute operational guidelines to all relevant staff

3.2 Distribute updates and amendments as required

3.3 Receive feedback and interpretation requests, and respond according to organisational guidelines

3.4 Provide briefings for new staff on guidelines as part of induction procedures

3.5 Communicate sections of guidelines relevant to clients, including client rights, performance standards and complaint procedures, to clients and display where appropriate

4. Monitor operational procedures and guidelines

4.1 Monitor client service to ensure operational guidelines are being implemented effectively and service standards are being met

4.2 Periodically assess performance of staff, systems and resources against organisational guidelines and objectives

4.3 Manage documentation on supervision and monitoring of operational guidelines

4.4 Regularly monitor implementation of operational guidelines for compliance with relevant legislation and codes of practice

4.5 Identify breaches of guidelines and counsel staff where required

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Review organisation’s operational guidelines and procedures, and identify links to industry codes of practice and ethical standards 
Identify operational procedures and practices that address compliance requirements 
Interpret and clarify performance measures and operational outcomes 
Identify key positions, personnel, job descriptions and authorities 
Measure and assess performance of staff, systems and resources in systematic way 
Arrange support to ensure operational guidelines are being implemented 
Regularly assess conformance of staff, systems and resources with operational guidelines 
Periodically review operational guidelines for effectiveness 
Identify and implement improvements to operational guidelines according to organisational requirements 
Distribute operational guidelines to all relevant staff 
Distribute updates and amendments as required 
Receive feedback and interpretation requests, and respond according to organisational guidelines 
Provide briefings for new staff on guidelines as part of induction procedures 
Communicate sections of guidelines relevant to clients, including client rights, performance standards and complaint procedures, to clients and display where appropriate 
Monitor client service to ensure operational guidelines are being implemented effectively and service standards are being met 
Periodically assess performance of staff, systems and resources against organisational guidelines and objectives 
Manage documentation on supervision and monitoring of operational guidelines 
Regularly monitor implementation of operational guidelines for compliance with relevant legislation and codes of practice 
Identify breaches of guidelines and counsel staff where required 
Review organisation’s operational guidelines and procedures, and identify links to industry codes of practice and ethical standards 
Identify operational procedures and practices that address compliance requirements 
Interpret and clarify performance measures and operational outcomes 

Forms

Assessment Cover Sheet

FNSSUP506 - Supervise and monitor operational guidelines in a superannuation organisation
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSSUP506 - Supervise and monitor operational guidelines in a superannuation organisation

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: